TERMS & CONDITIONS

 

Article 1: Definitions and Acceptance of the General Terms and Conditions.

This e-commerce site (hereinafter referred to as the “Site”), with the following electronic address: http://www.domainepriveparfums.com, is published by the company C.I.L SERVICES SARL, whose registered office is located at 35 quai de la Tournelle, 75005 Paris, registered with the Paris Trade and Companies Register under number B480 405 513 APE 514 L.

The company’s phone contact is as follows: 01 55 42 00 00. C.I.L SERVICES SARL, referred to as “the Company” in this document, engages in retail sales, notably through the Site, of perfumery, cosmetics, and beauty products (hereinafter referred to as “Products”), to individuals or businesses as final customers.

All orders placed through the Site, as well as all related services, are subject to the unconditional acceptance of the General Terms and Conditions of Sale and General Terms and Conditions of Use.

These terms represent the full reciprocal commitments between the Company and the Client who expressly accepts them.

 

Article 2: Products Sold on the Site.

In accordance with Article L. 111-1 of the Consumer Code, the Client can, prior to placing an order, review the essential characteristics of the product(s) they wish to order by clicking on the Product on the Site. The Company expressly reserves the right at any time to add new Products, remove all or part of the Products sold or presented in the Product Catalog, change their presentation, or cease their sale on the Site, without being required to notify the Client in advance.

 

Article 3: Information Accessible on the Site and Company’s Liability Limitations Regarding These Information.

The Company pays great attention to the publication of the information and data available for free on the Site and to their updates. However, the Company cannot be held liable for certain inaccuracies, errors, or omissions, and undertakes to correct them once they have been brought to its attention. The Company will not be held responsible:

• For interruptions or delays on the Site due to maintenance work, technical failures, force majeure, third-party actions, or any other circumstance beyond its control;

• For the temporary impossibility of accessing the Site due to reasons beyond its control, such as network interruptions or failures in the Client’s internet connection.

 

Article 4: Orders.

Any order of a Product offered on the Site implies the consultation and express acceptance of these General Terms and Conditions of Sale and General Terms and Conditions of Use, without the need for the Client’s handwritten signature.

Order placement on the Site is subject to strict adherence to the procedure described below. It is carried out online through a series of screens indicating the various steps the Client must complete to confirm their order with the Company. Orders are placed online, according to the order form on the Site (click: Add to cart).

The Client agrees to provide the Company with complete, accurate, and up-to-date information. In case of incomplete or inaccurate information, the Company reserves the right to cancel the order and the payment. The order can be made to a delivery address different from the billing address. The Company reserves the right to refuse or cancel any order from a Client with whom there is a dispute regarding a previous order.

Any Business Client wishing to place a bulk order is invited to contact Customer Service at 01 55 42 00 00 (non-premium rate). A Business Client may not, under any circumstances, purchase in bulk or benefit from the advantages of an individual Client.

The Company reserves the right to refuse or cancel an order if it believes that the Client is distributing or engaging in economic activity with the ordered Products, or for any other legitimate reason. In accordance with the Data Protection Act of January 6, 1978, the Client has the right to access, modify, rectify, and delete their personal data. To exercise this right, the Client can send a letter to the following address: Customer Service C.I.L Services, 35 quai de la Tournelle 75005 Paris.

On the order form, the Client must enter and validate the identification and quantity of the Products ordered (whose availability must be confirmed by the Company, if necessary), as well as the purchase prices (also to be confirmed by the Company if necessary). Since sales are strictly retail, the quantity that a Client may order of the same reference is automatically limited, following the recommendations issued by the Company in this regard. It is specified that a Client can only order a maximum of 3 products of the same reference per order.

If an order exceeds this quantity for the same reference, the order will be considered invalid. The Client may freely fill their Cart online, remove an item they no longer wish to purchase, modify the quantities ordered, or add a Product by clicking on the corresponding buttons.

The Client must then confirm the billing address and delivery location, as well as the chosen payment method: credit card or bank check. The bank checks accepted for payment by the Company are those issued by a bank or financial institution located in France. Once all this information has been correctly entered and validated, the Client clicks the “Validate” button, and their order form is directly transmitted to the Company’s Online Store service. The Client will then see their order number displayed. Orders are binding on the Client once the Company has received the duly completed and validated order form by clicking the “Validate” button.

The order will then be confirmed by the Company to the Client by sending an email, including all the information provided by the Client, and indicating any potential issues or reservations raised by the order (product availability or chosen payment method).

The order will then only be delivered under the conditions of Article 9 once full payment for the order has been received and duly processed by the Company, as outlined in Article 8.3.

 

Article 5: Right of Withdrawal

In accordance with Article L. 121-20 of the Consumer Code, the Client has seven working days from receipt of their order to return, at their own expense, any Product that does not meet their expectations, according to the procedure described in Article 11.1 below. To help the Company track the withdrawal requests in its systems, it is strongly recommended that Clients notify the exercise of their right of withdrawal by registered letter with acknowledgment of receipt to the following address: C.I.L Services, 35 quai de la Tournelle 75005 Paris, clearly stating their contact details, the order reference, and a copy of the purchase invoice in the same name.

In accordance with the provisions of Article L. 121-20-1 of the Consumer Code, when the Client exercises their right of withdrawal and returns the Products, the Company is obligated to refund the entire amount paid, including the cost of the initial shipping, as soon as possible after receiving the returned order and at the latest within thirty days following the date on which this right was exercised, by any means of payment.

The Company will offer the Client a refund of the amounts owed through the agreed payment method or as a credit note. Except for the provisions of Article 11.2 below relating to returns of Products with defects or incorrect references, any return of Products to the Company beyond the withdrawal period will be refused. The Products will then be returned to the Client and cannot be refunded.

 

Article 6: Proof of Orders.

It is expressly agreed between the Company and the Client that emails will serve as proof between the parties, as well as the automatic registration systems used on the Site, particularly concerning the nature and date of the order.

 

Article 7: Modifications of Orders.

Any modification of an order requested by the Client can only be considered if it is sent to the Company by email at serviceclient@domainepriveparfums.com before the Products are shipped.

 

Article 8: Price, Billing, and Payment Methods.

8.1 - Price

The prices listed in the Store accessible on the Site are indicative and are updated daily and may be changed without notice. However, the prices charged are those in effect at the time of the order. The Client may also benefit from promotional offers on certain Products during specific periods. These offers will be announced online on the Site and will be valid during the indicated period and always within the limits of available stock. The listed prices are all-inclusive, with shipping costs charged separately.

8.2 - Billing

An invoice is created for each order and made available to the Client in their personal space. Any claim regarding invoices must be submitted to the Company by email within 10 days of receipt (section “Contact Us”). Otherwise, the invoices will be considered accepted without reservation. Any incomplete delivery of an order cannot justify the refusal to pay for the delivered Products. Any dispute between the Client and the Company is in no way a cause for suspension of payment for the non-disputed part of the invoice.

8.3 - Payment Methods

8.3.1 - Electronic Payment

Electronic payment is made after clicking on “Payment CB, VISA”. The transaction is then processed by the Client according to banking security standards. Due to the encryption software used on the Site, the bank details (card number and expiry date) provided by the Clients cannot be intercepted by a third party. Therefore, none of this information is transmitted or stored on the Internet. By providing their bank details, the Client agrees in advance and without condition that the Company processes the secured transaction.

The Client therefore authorizes their bank in advance to debit their account according to the records or statements provided by the Company, even without signed invoices from the cardholder. The authorization to debit the Client’s account is always given for the amount of the purchased Product and any shipping fees as charged by the Company. Payment is made on the secure payment platform, SOGENACTIF of our banking partner, Société Générale, and benefits from the SSL security system. The Client accesses a secure server operating in SSL mode and certified by a Certification Authority.

The Client must provide their bank details by filling out the online form. The order will be shipped only when the full payment of the order has been received and processed by the Company.

8.3.2 - Payment by Bank Check via Postal Mail

Payment upon order is required by the Company, and delivery will take place once the Client’s cheque has been received and cashed. The Client must, after placing the order by clicking the “Validate” button on the completed and verified order form, and after receiving an email confirmation from the Company, send their payment to the Company by postal mail to the address below within 7 days of the email confirmation of their order, ensuring that the amount stated is respected. After this period, the order will be automatically canceled.

Cheques should be sent to the following address, along with the order summary that the Client has printed in advance:

Service Client C.I.L Services

35 quai de la Tournelle

75005 Paris

The order will only be shipped once full payment has been received and cashed by the Company.

8.4 Customs Duties

Any order placed on the Website and delivered outside mainland France, Corsica, and Monaco may be subject to taxes and customs duties imposed by the destination country. These customs duties and potential taxes related to the delivery of an item are your responsibility and at your expense. We are not required to check and inform you of applicable customs duties and taxes. To know more, we advise you to contact the relevant authorities in your country.

 

Article 9: Geographical Coverage

Deliveries can be made in mainland France, Monaco, and Corsica (excluding military addresses). Deliveries can also be made to Europe in the following countries: Germany, Belgium, United Kingdom, Netherlands, Luxembourg, Italy, Spain, Denmark, Austria, Cyprus, Finland, Hungary, Ireland, Poland, Portugal, Czech Republic, Slovakia, Slovenia, and Sweden.

9.1 - Delivery Methods

Only deliveries to mainland France, Corsica, and Monaco are eligible for free delivery via Colissimo. All Colissimo deliveries outside France, Corsica, and Monaco will be charged €20 (including taxes) and will not be eligible for free delivery on purchases over €80. No Chronopost or express deliveries can be made outside mainland France, Corsica, and Monaco.

Delivery will be carried out by the carrier chosen at the time of order placement:

• Colissimo Tracking: Upon delivery, the Client or, if different, the recipient of the parcel, will be delivered by La Poste’s delivery driver and must sign a delivery slip or receipt. If the recipient is absent, a delivery notice will be left, allowing the Client or recipient to pick up the products from the post office indicated on the notice within fifteen days. After this period, the parcel will be returned to the Company, which will refund the order minus shipping costs.

  The Client must place a new order if they wish to receive the parcel again.

• Chronopost: Upon delivery, the Client or, if different, the recipient of the parcel, will be delivered by Chronopost’s delivery driver and must sign the electronic receipt. If absent, the recipient will receive a delivery notice, allowing them to contact Chronopost to schedule another delivery within fifteen days. After this period, the parcel will be returned to the Company, which will refund the order minus shipping costs.

  The Client must place a new order if they wish to receive the parcel again. This delivery option is unavailable for orders outside mainland France and Monaco.

Deliveries are made based on product availability and in the order of arrival of the orders. In the event of a stock shortage for one of the ordered products, the Company will inform the Client of the new availability and proceed, unless otherwise instructed by the Client, with partial delivery of the order.

Generally, orders cannot be canceled in the event of stock shortages. The carrier’s computer system (scanning) serves as proof of delivery date, and no disputes will be accepted if the parcel is marked as delivered to the recipient.

9.2 – Delivery Times

For any order confirmed on weekdays (excluding public holidays) before 11 AM on the Website, order processing will occur on the same day, within stock limits.

9.2.2 – Delivery Times

Delivery times, starting from order confirmation by the Company, will be as follows:

• Colissimo Tracking: 5 business days or less.

• Chronopost: 3 business days or less.

The delivery time is guaranteed for all deliveries to mainland France, Monaco, Germany, Belgium, United Kingdom, Netherlands, Luxembourg, Italy, Spain, and Denmark. The delivery time is not guaranteed for deliveries to the following countries: Austria, Cyprus, Finland, Hungary, Ireland, Poland, Portugal, Czech Republic, Slovakia, Slovenia, and Sweden. If there is an exceptional stock shortage, the Client will be notified by email or phone.

The Company will offer the Client:

• Either to delay the full order delivery until the out-of-stock product is restocked,

• Or to accept partial delivery with a refund for the products not delivered, and the Client can place a new order once the product is available again,

• Or an annulment and a refund of the full order.

The Company will also keep the Client informed within a reasonable period of any force majeure events that may disrupt the delivery process. If, 7 days after the stated delivery date, the ordered product has not been delivered due to reasons other than force majeure, the sale can be canceled at the Client’s request by registered letter to:

Service Client C.I.L Services

35 quai de la Tournelle

75005 Paris

The contract will be considered void upon receipt of the Client’s registered letter informing the Company of their decision, if the delivery has not occurred between the sending and receiving of the letter. A full refund will be issued if the entire order is returned, either as credit or reimbursement, at the Client’s choice, within thirty days of the Client’s cancellation request.

No compensation or penalty for delayed delivery will be claimed by the Client from the Company for any direct or indirect causes and consequences.

 

Article 10: Receipt of Products

It is the responsibility of the Client or, if different, the recipient of the parcel, to check immediately upon receipt of the product for conformity and integrity of the items shipped. In general, any reservations or issues noted on the delivery receipt must be complete and precise, specifically detailing the damage and including the order number.

 

Article 11: Returns of Products

11.1 - Returns Following Exercise of Right of Withdrawal (as outlined in Article 5)

11.1.1 - Procedures

In the event of a product return following the exercise of the right of withdrawal as outlined in Article 5 above, the Client must follow the return procedure outlined below. The products must be returned in perfect condition, in their original packaging, placed in a blank carton with the order number clearly marked. For hygiene reasons, the products must be returned in their complete and intact original packaging and in perfect resale condition. Opened products cannot be resold and will not be refunded, exchanged, or accepted.

The Company reserves the right to refuse any return that does not comply with the above conditions. The Company does not accept return shipments sent collect or cash on delivery. Clients wishing to exercise their right of withdrawal are advised to return their products in conditions similar to the original shipment (Colissimo Tracking or Chronopost), with a declared value matching the original order price, and to retain proof of shipment (tracking number) until a full refund is issued.

11.1.2 - Consequences

Any accepted return, after verifying the qualitative and quantitative condition of the returned products, will result in a refund as per Article 5.

11.2 - Returns for Technical Defects or Reference Errors

11.2.1 - Procedures

In the event of product return due to technical defects or reference errors, the Client must follow the return procedure outlined below. Technical issues or reference errors should be communicated to the Company by email (via the “contact us” section) within 10 days of delivery, providing the Client’s reference, order number, product reference, quantity, and exact reason for the request.

The Company will send the Client a prepaid return label for the product’s return. The products must be returned within one month of receiving the order, in perfect condition, with the original packaging, placed in a blank carton with the order number clearly marked.

The Company reserves the right to refuse any return that does not comply with these conditions. The Company does not accept return shipments unless sent using the prepaid return label provided by the Company as part of this procedure.

11.2.2 - Consequences

Any accepted return, after verifying the qualitative and quantitative condition of the returned products, will result in the Client being given the choice of either a store credit, free replacement, or refund of the product, excluding any compensation or damages.

 

Article 12 : Warranty

In addition to the legal warranty against hidden defects as per Articles 1641-1649 of the Civil Code, for which the Client must act within two years of discovering the defect, the products sold on the Website are subject to the legal warranty conditions set out in Articles L. 211-4 and following of the Consumer Code.

 

Article 13: Limitation of Liability

If the Company’s responsibility is established following non-performance or improper performance of its services, the total amount of compensation cannot exceed the price of the product that caused the damage.

 

Article 14: Intellectual  Property 

The Company holds a license to use the Site, which remains the exclusive property of the company Service Client C.I.L Services, 35 Quai de la Tournelle, 75005 Paris, which created and uploaded the web pages, images, scripts, and base data constituting the Site. Consequently, the Client is prohibited from distributing or reproducing the Site, in whole or in part, in any form whatsoever. The Company is, however, the operator of the official website of the Parfums Hanae Mori Paris brand, which is regularly registered with the Intellectual Property Institute.

The Client therefore acknowledges the exclusive rights of the Company to its brand Parfums Hanae Mori Paris and is prohibited from using it in any way and, more generally, from infringing on the intellectual and industrial property rights of the Company. The Company reserves the right to seek damages in case of infringement or, more generally, any violation of its intellectual and industrial property rights.

 

Article 15: Dispute Resolution - Applicable Law

Any dispute relating to the conclusion, interpretation, execution, or termination of the contract between the Company and the Client, even in the case of a warranty claim or multiple defendants, will be under the jurisdiction of the courts of the place where the defendant resides or the jurisdiction of the place of actual delivery of the goods, if no amicable agreement is reached. The relations between the Company and the Client are subject to French law.

 

Article 16: Data Protection (Law of January 6, 1978)

The personal data of the Client (name, surname, business name, position, email and physical addresses, phone and fax numbers, banking information) are collected by the Company for the proper management of orders, deliveries, and invoices, in compliance with the provisions of the Data Protection Act No. 78-17 of January 6, 1978.

The information that must be provided by the Client to place an order is marked with an asterisk. The Client has the right to access, modify, rectify, and delete the personal information collected by the Company at any time. To exercise this right, the Client may send an email (section: “contact us”) or mail a letter to the Company at the following address: Service Client C.I.L, 35 Quai de la Tournelle, 75005 Paris (a copy of the ID card must be attached).

By placing an order on the Site, the Client consents to the use of personal data collected during the order for the Company’s customer file for billing purposes. The Company will retain this information for a period of 2 years after the order is placed in electronic form. Furthermore, the Company may use the Client’s personal data to send commercial offers that may interest them.

Under the Data Protection Act, the Client has the right to object to receiving unsolicited commercial emails by ticking the box provided online or by sending a letter to Service Client C.I.L Services, 35 Quai de la Tournelle 75005 Paris. Lastly, the Company may also be required to share the personal data provided by the Client with commercial partners for prospecting purposes.

Under the Data Protection Act, the Client has the right to object to the transmission of their personal data to third parties by ticking the box provided online or by sending a letter to Service Client C.I.L Services, 35 Quai de la Tournelle 75005 Paris. As part of the fight against online fraud, the information related to your order may be transmitted to FIA-NET for verification.

 

Article 17: Customer Service

The Company provides a Customer Service through its Site to answer any questions or comments the Client may have while using the Site, and to provide appropriate advice regarding the sale of cosmetic products.

Customer Service can be reached:

• By email: “contact us” section

• By phone: 01 55 42 00 00

• By mail: Service Client C.I.L Services, 35 Quai de la Tournelle, 75005 Paris

 

Article 18: No Waiver

The fact that the Company refrains from requiring at any given time the execution of any of the provisions of these General Terms and Conditions of Sale cannot be interpreted as a waiver to invoke the non-performance of the same provision, whether in full or in part, at a later time.

 

Article 19: Validity of the General Terms and Conditions of Sale

If any of the provisions of these General Terms and Conditions of Sale is declared null and void in whole or in part, the other provisions and the rights and obligations arising from these General Terms and Conditions of Sale will remain unchanged and will remain applicable.

 

Article 20: Accessibility of the General Terms and Conditions of Sale

The up-to-date version of the Company’s General Terms and Conditions of Sale is always accessible online by the Client. To do so, simply click on “sales conditions,” where the full version of these General Terms and Conditions of Sale is listed, along with, for convenience, various sections such as Deliveries, Returns, Payments, Contact, and Privacy (use of personal data). The Client can also obtain this document by writing to Service Client C.I.L Services, 35 Quai de la Tournelle, 75005 Paris.